Wearside Plumbing Supplies ltd (“we”, “us” and “WPS ltd”) is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.
We may introduce you to our subsidiaries, and carefully selected organisations (collectively referred to as “our Partners”).
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of Wearside Plumbing Supplies ltd or our Partners.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
to confirm identification when you contact us
to keep you informed of any special offers or promotions that we believe might be of particular interest to you
to communicate with you in the event that any products or services you have requested are unavailable
for credit assessment
to review the conduct of and to administer/operate your accounts
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
for the prevention of crime and fraud.
We may contact you by post, email, telephone or fax for these purposes.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require.
Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter, Instagram and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.
What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing [email protected] or by ringing Customer Services 0191 510 3993.
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us the relevant business.
Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.