Customer Service Apprentice – Trade counter

Sunderland North-

Working behind a busy trade counter, you will be the first point of contact with our Plumbing Trade Customers
Serving both Trade & Public face to face
Learning to produce detailed ‘shopping list’ for the Trade and specific plumbing jobs, from Central Heating Fits to Spare Parts
Understand and become aware of Customer needs
Promote our Brand
General Housekeeping
Assist in the preparation of pricing books
Ordering Stock and Merchandising
Follow correct paperwork procedures

An independent Plumbers merchant looking for an enthusiastic person to provide an excellent service to our customers in the Trade Supplies department of our Head Office Store. The Ideal candidate must be smart and have good communication skills, and show an interest in Plumbing and Green Consumable supplies. We believe in training our staff to the highest calibre so that you may excel in your career going forward.

Number of positions available: 2

Total 37.5 hours

Future prospects description:
Upon successful completion of the apprenticeship there may be a full-time position for the right candidate. During your apprenticeship you will learn many highly sought after transferable skills and soft skills

Skills required:
Good Communication skills and a willingness to help customers and colleagues. Pleasant demeanour with an ability to listen and understand instructions. Ability to handle manually

Qualifications required:
GCSE Grades 9-5, A–C in Maths and English (or equivalent).
GCSE Grades 9-4, A-C (or equivalent) preferred

Personal qualities:
The right candidate must be Honest, sincere and hardworking, take pride in their appearance, be a pro-active worker and willing to learn new skills as and when required. They should also have a professional approach to work and have an interest in Home improvements and design.

Important Other Information:
You will be required to work every Saturday morning until mid-day

Reality Check:
You must be able to travel to Sheepfolds Industrial Estate and get to work on time.
There is an element of lifting and manual handling involved in this position.

Application Form